Acclaim Clinical Massage Education

Code of Conduct

All students are also expected to support an inclusive community by adhering to the following conduct standards:

• Treat others with dignity and respect at all times.
• Address and report inappropriate behavior and comments that are discriminatory, harassing, abusive, or offensive.
• Foster teamwork and student participation, encouraging the representation of different student perspectives.
• Seek out insights from students with different experiences, perspectives and backgrounds.
• Avoid slang or idioms that might not translate across cultures.
• Support flexible classroom arrangements for students with different needs, abilities and/or obligations.
• Confront the decisions or behaviors of others that are based on conscious or unconscious biases.
• Be open-minded and listen when given constructive feedback regarding others’ perception of your conduct.

Everyone must be treated fairly regardless of sex, age, race, color, ethnicity, religion, national origin, ancestry, status as a veteran, sexual orientation, gender identity, gender expression, genetic information, marital status, parental status, mental and physical abilities and characteristics, or communication style.

Equal Opportunity

Acclaim Clinical Massage Education, LLC believes in equal opportunity and will not discriminate based on race, color, religion, age, sex, pregnancy, sexual orientation, national origin, disability, ancestry, or any other protected federal or state classification. All educational decisions will be made in accordance with the individual’s ability to perform the essential functions. It is the company’s responsibility to act in a nondiscriminatory manner in the treatment of students to include promoting, training, measured success, and termination for students.

Credentials and Licensing

Acclaim Clinical Massage Education, LLC conducts workshops that may include the practice of manual soft tissue manipulation and massage techniques on fellow students. Acclaim’s workshops are designed for students who have pre-existing knowledge and experience with massage therapy, and are not meant to be an entry-level introduction to the practice of massage. Students who attend massage workshops should be aware of the inherent risks in giving and receiving massage therapy and agree to participate in any massage exchanges voluntarily. 

All students are expected to hold and maintain a current and valid license that allows them to practice massage therapy and/or manual soft tissue manipulation as a part of their scope of practice. Students should comply with all local, state and federal laws governing the practice of massage therapy at all times. 

Americans with Disabilities (ADA)

Acclaim Clinical Massage Education, LLC adheres to all the requirements of the Americans with Disabilities Act; therefore, all students will enjoy equal employment opportunities. If a student requires an accommodation in their work or work environment due to a condition that qualifies under the ADA, please contact Jadelyn A. Downer. The matter will be handled with the utmost confidentiality and management will work with the student throughout the interactive process and evaluate any reasonable accommodation requests accordingly.

Anti-Harassment, Anti-Discrimination and Anti-Retaliation Policy

Acclaim Clinical Massage Education, LLC is committed to providing a learning environment for all students free of harassment. Harassment of any kind is not condoned by the Company and will not be tolerated in the classroom. This policy applies to all persons involved in training and prohibits harassment by any student of the Company, as well as by any person doing business with or for the Company such as clients, independent contractors, vendors, etc. All students are to immediately report to Jadelyn A. Downer any incident of harassment in violation of this policy.

Harassment can take the form of repeated, unwelcome physical, visual, or verbal behavior directed against a student because of that student’s race, age, sex, color, religion, or ethnic origin, physical or mental disability, or any other protected basis which creates an offensive learning environment.

Complaints of any violation of the Company’s anti-discrimination/anti-harassment policies should be reported immediately to Jadelyn A. Downer. The Company will promptly investigate each complaint, and if the investigation reveals a violation of its anti-harassment and/or anti-discrimination policies, immediate corrective action will be taken. Sexual harassment or any other kind of prohibited discrimination or harassment in the classroom will not be tolerated.

Confidentiality of Protected Health Information

Acclaim Clinical Massage Education, LLC has students who may directly or indirectly gain access to “Protected Health Information” (“PHI”) pertaining to individuals attending workshops.

PHI is confidential, personal, and/or identifiable health information about individuals that is created or received by, among others, a health provider that relates to the past, present, and future physical or mental health of an individual, the provision of medical care to an individual, or the past, present, or future payment for the provision of health care to an individual. PHI is protected from disclosure under the federal Health Insurance Portability and Accountability Act of 1996 and the regulations promulgated thereunder (“HIPAA”), as well as applicable state laws.

Except as strictly required in the performance of their duties with Acclaim Clinical Massage Education, LLC, students may not use or disclose PHI without first obtaining the consent of the Company. Any violation of this confidentiality provision will damage the Company’s reputation and may potentially expose it to legal liability and losses.

Drug-Free Classroom Policy

It is the Company’s goal to provide a safe and healthy classroom for all students. In connection with its legitimate business purpose, the Company has adopted the following guidelines prohibiting the classroom use, possession, and sale of controlled substances by its students.

Students are strictly prohibited from using, possessing, selling, or offering any controlled substance, including narcotics, drugs, alcohol, or related paraphernalia, while in training, and/or while on Company property. Students are prohibited from reporting to workshops impaired by or under the influence of illicit drugs or alcohol.

Tobacco-free Classroom Policy

A tobacco-free environment helps create a safe and healthy classroom. Smoking and secondhand smoke are known to cause serious lung diseases, heart disease, and cancer. Acclaim Clinical Massage Education, LLC recognizes the hazards caused by tobacco use and exposure to secondhand tobacco smoke. Our policy to provide a tobacco-free environment for all students and visitors was established to protect indoor air quality and to protect the health, safety, and comfort of students, clients, and visitors of Acclaim Clinical Massage Education, LLC.

This policy applies to all students, clients, vendors, contractors, and visitors. Tobacco, nicotine, electronic smoking devices (ESDs), vaping, or use of any product that mimics smoking is prohibited at all times while attending courses provided by the Company.

Cancellation Policy

Please note that cancellations must be made at least 48 hours in advance of the scheduled class. Cancellations made within 48 hours, as well as failure to attend the class without prior notice, will result in the full session fee being charged.

File Retention

All general records, including but not limited to administrative documents, instructor logs, and course planning materials, must be retained and accessible for a minimum period of 36 months following the conclusion of the associated course.

Records indicating course completion outcomes for each learner must be retained in perpetuity. These records may include certificates of completion, assessment scores, attendance logs, and related documentation.

All electronic records must be maintained in formats that ensure continued accessibility for audit and compliance purposes. This includes storing files in standard, non-proprietary formats when possible and maintaining documentation regarding the system requirements for file access.

Physical records containing sensitive or proprietary information must be stored in secure locations, such as locked file cabinets or locked offices with restricted access.

Access to electronic records must be protected through the use of:

• Password-protected systems and files
• Unique user IDs
• Role-based access controls, where appropriate